Receiving Policy

This Receiving Policy (“Policy”) is incorporated into the Amplifier terms of service as published on the Amplifier website (“Terms”). The Terms shall control in the event of any conflict or inconsistency between this Policy and the Terms. All capitalized terms not otherwise defined in this Policy will have the meaning given them in the Terms.

1. Follow the Item Eligibility Policy. Please familiarize yourself with the Item Eligibility Policy before sending any inventory to Amplifier. Do not send to Amplifier any items that violate this Policy.  

2. Follow the Amplifier Routing Guide. It is your responsibility to ensure that you and your third-party suppliers follow the Amplifier Routing Guide, available via Amplfier.com, and otherwise prepare deliveries in agreement with Amplifier policies and practices.


Deliveries that do not fully comply with the Amplifier Routing Guide will take longer to process and result in greater Amplifier charges for receiving such inventory. For inventory in substantial deviation from a compliant receipt, Amplifier may, in its sole discretion simply refuse or return any inbound shipment, at your cost, and shall not be liable or responsible for any cost, expense, loss, injury, misconsignment, or damage of any nature to, or related to, such refused goods.

3. Custom Duties or Fees. Your inbound shipments must be free and clear of all duties and fees before arriving at Amplifier. Amplifier is not liable for any duties, customs or fees related to the inventory. Amplifier cannot be the Importer of Record for your merchandise. You must be the ultimate consignee, and you are responsible for your merchandise clearing any government, carrier, or customs inspections. You must have the required business registrations and tax IDs for your inventory as required by Customs. If your inventory arrives at Amplifier with fees, duties, or customs applicable to the shipment, these charges, in addition to a processing fee, will be billed to your Account. Until these fees are paid, the inventory may be held from outbound shipment. If notice of fees is determined at a later date, all penalties and holds will be immediate and retroactive.

4. Client Inventory. Amplifier will provide Services with respect to the Client Inventory. As used herein, “Client Inventory” is defined as those items, products, and goods owned by you, or goods for which you have legal authority to supply, and supplied to Amplifier with the approval of Amplifier for packaging for shipment to your customers. You shall provide Amplifier with sufficient amount of inventory to meet the fulfillment requirements under the Terms. Amplifier shall have no liability to you or any third party for losses caused directly or indirectly by your failure to provide sufficient Inventory.

5. Receiving Events. Amplifier will receive Client Inventory from you and your suppliers that you intend to ship via Amplifier. Within a commercially reasonable period of time after delivery at Amplifier’s main warehouse address, Amplifier shall receive the Client Inventory and shall store it in Amplifier’s warehouse. You agree to pay Amplifier Receiving fees per the Pricing Page.

6. Inventory Inspection. You acknowledge and agree to hold out to any and all third parties that Amplifier will not be able to know of or ascertain any defects in the Client Inventory provided by third parties and therefore will not be held liable for costs incurred by you resulting from any defective inventory.

7. Segregating Inventory Other Than By SKU. Amplifier will not segregate inventory by production code date. If you require this, you may create a unique SKU for each production batch.

8. Inventory By Account. If you operate more than one Account at Amplifier, you must send orders to the appropriate Account and also ensure Amplifier is notified of incoming inventory for the correct Account. If inventory is incorrectly sent to the wrong Account, your sole remedy is to pay Amplifier to transfer inventory from one Account to another. Amplifier is not responsible for such issues related to using multiple Amplifier Accounts.

9. Receiving Accuracy and Disclaimers. Submit accurate quantities via the ASN process and ensure that your third-party suppliers do the same. Accurate Inventory counts are important to billing accuracy and  timely order processing. Amplifier will verify quantities using the external markings on cases. The Amplifier receiving process may audit case pack quantities for one case per SKU and extrapolate the total units quantity received. Any variance in case pack quantities must be explicitly labeled on the outside of the case. Concealed variances often cannot be identified. Amplifier inventory counts are not audited or certified accurate. Should an inventory discrepancy be found, Amplifier’s responsibility is limited to updating the Amplifier Account inventory levels to match the discovered actual inventory levels.

10. Item Units of Measure. You agree to provide Amplifier with information concerning the stored inventory that is accurate, complete and sufficient to allow Amplifier to comply with all laws and regulations concerning the storage, handling and transporting of the stored inventory. Amplifier typically will validate product weights and dimensions only the first time that item is received at a warehouse. Amplifier does not audit each receipt over time for accuracy of product dimensions. Amplifier specifically disclaims responsibility for the accuracy of product attributes (weight and dimensions).

11. Requesting an Audit. If you would like Amplifier to audit inbound receiving item counts, inventory levels, or product attributes (weight and dimensions) for inventory being received, in storage, or as packaged for shipment, you must request a Project per the Projects Policy.

12. Inbound Freight. See the Amplifier Routing Guide for detailed requirements. You are responsible for any and all costs of shipping the Client Inventory to Amplifier. While Amplifier can connect you with carriers for inbound freight, Amplifier is not responsible for any delays or fees including, but not limited to wait time, demurrage, detention, or re-delivery fees.