Our Knowledge Base has Moved to help.amplifier.com.

Getting Started

The Amplifier Plans

• What are Amplifier's different Plans?

Onboarding

• Creating your First Item
• Creating your first ASN (Advanced Shipping Notification)
• Labeling your first shipment to Amplifier (ASN)
• Sending Amplifier your orders

Items

Storage

• Can I store inventory at Amplifier?

Promotion

• Can I run Presales campaigns with Amplifier?
• What is a Drop-in?

Receiving

• What if my delivery to receiving is later than the ASN's Estimated Arrival date?
• What if I need expedited receiving?
• How quickly do you receive inventory?
• What are your receiving hours?

SKUS

• What is an Oversize Item?
• What are item categories?
• How do I upload Items in bulk to My Amplifier?
• What is a SKU?
• How do I add an Item/SKU to Amplifier?
• How can I format my SKUs?

See all 7 articles

Orders

Ecommerce / B2C

• How does Amplifier receive my Orders?
• How Do I Integrate My Online Store?
• How do I create a manual Order?
• How do I import Orders?
• How do I view an Order?
• Can I edit or cancel orders?

See all 9 articles

B2B / Convention

• How do I send B2B Orders?

Supplies

Inventory

• What is the Amplifier Routing Guide?
• How do I use ASNs to send Inventory to Amplifier?
• What do these different numbers for my Inventory Mean?
• How do I add Suppliers to My Amplifier?
• How do I label Inventory destined for Amplifier?
• What is the difference between Compliant & Non-Compliant Deliveries?

See all 8 articles

Production

On Demand

• What is the price of On Demand Goods?
• Can I see samples of my On-Demand products?
• When I upload my artwork, why is it too small?
• What is the max file size limit that I can upload?
• How quickly are On-Demand items made?
• How do I add an On Demand product to my Items?

See all 16 articles

Screen Printing

• What does it cost?
• How long does Screen Printing take?
• How do I pay for it?
• How should I prepare my art files?
• Can I order Screen Print Samples?
• How do I Order Screen Printing & Bulk Goods?

See all 10 articles

Shipping

Freight

• Can I Ship Internationally with Prepaid Duties and Taxes?
• How Are Freight Costs Calculated?
• Regarding estimates
• What shipping methods does Amplifier support?
• Duties and Taxes on International Shipments

Packaging

• What are Amplifier's Standard Shipping Containers?
• Does Amplifier Support Custom Packaging/Presentation?

Campaigns

Creating Campaigns

• Multi-Tier Campaigns

Customer Service

Configuring Support

• How do I enable Amplifier to handle my Customer Service?

Billing and Reporting

Billing

• How can I pay Amplifier?
• How often will I be billed for Services?
• What is "Pause"? (formerly "Stop Ship")

Reporting

• What Reports does Amplifier offer?

API & Webhooks

Documentation

• How do I get access to the Amplifier API?
• What fields are required in Order Data?

Policies

General

• Amplifier Policies
• Accounts and Fees Policy
• Order Conveyance Policy
• Shipment of Goods Policy
• Merchandise Production Policy
• Customer-Support Service Policy

See all 9 articles

Terms of Service

• The Amplifier Terms of Service

Items

• Item Eligibility Policy
• Make Ready Policy
• Storage Policy

Privacy

• Amplifier Privacy Policy

Frequently Asked Questions (FAQs)

FAQs

• How long does each service take?
• What are Amplifier's Quality Control procedures?

Peak Season Information

• 2017 Amplifier Peak Season Information

Glossary

• Where can I see a list of terms used by Amplifier?